iCities (II). Round Table: Innovation and Change. Is it possible to make the citizen’s life easier? via ICTlogy
iCities is a Conference about Blogs, e-Government and Digital Participation.Here come my notes for session II.
Round Table: Innovation and Change. Is it possible to make the citizen’s life easier?Chairs: Jose Antonio Donaire
Xavier Llinares Sala
Users and managers don’t usually think equally concerning the design, use and satisfaction of a specific service.
To make ends meet, some changes have to take place:
There are too many public servants… in exchange of better, up-to-date, adding-value ones.
Public servants that add value have to be rewarded.
Barriers have to be removed.
More management, less bureaucracy.
Politics have to be de-professionalized and put, instead, professionals. Politics not as a career, but as a place for real experts to bring in ideas.
The shift...